Preface

Milestone Andamans (“Company”) aims to provide every guest with a safe, organized, friendly, and memorable experience in the Andaman & Nicobar Islands.
This Terms & Conditions Policy (“Policy”) outlines industry-standard procedures, guest responsibilities, and service guidelines followed by the Company.

This Policy forms an integral part of the Tour Booking Agreement. By completing a booking with the Company—directly or through any representative—the guest acknowledges and agrees to all terms stated herein.

1. Bookings

1.1 Booking Process

Upon receiving a travel query, the Company will discuss the itinerary and provide a quotation. To confirm the booking, guests must complete the following steps:

STEP 1 – Pay 50% to 70% of the package cost as advised and share the transaction details.
STEP 2 – Share government-approved Photo ID of all travellers (Aadhar, Voter ID, Driving License, Passport). Mandatory for ferry booking, forest permits, etc.
STEP 3 – Share both arrival & departure flight details to finalize itinerary and avoid operational issues.
STEP 4 – Share full name, age, and gender of each traveller.

1.2 Payment Before Travel

The remaining 50% of the package cost must be paid:

• At least 2 days before arrival, or

• In cash on arrival, before commencement of services.

1.3 Communication

All booking-related communication must be done only through the contact details provided by the Company at the time of booking.

2. Payments

Bookings are confirmed only once the full package cost is received.

Accepted Payment Methods:

• Electronic bank transfer

• Cash (Indian Rupees) up to ₹2,00,000 per reservation upon showing original PAN card

Company Bank Details

Account Name: Milestone Andaman

Account Type: Current Account

A/c no.: 44656342850

Bank: State Bank of India

Branch: Dollygunj,Sri Vijaya Puram (Port Blair)

IFSC code – SBIN0017178

Notes:

• Cheques are not accepted.

• Payments made to any other bank account will not be considered valid.

• Cash above ₹2,00,000 is not accepted as per Govt. guidelines.

3. Cancellation & Refund Policy

If the guest cancels the booking for any reason not attributable to the Company, the following charges apply:

Additional Conditions

3.3.1 Cancellation charge of ₹2,500 per person applies anytime after advance payment.
3.3.2 No rescheduling of tour after payment is allowed.
3.3.3 Rescheduling for premium hotels (SeaShell, Coral Reef, Barefoot, Munjoh, Taj) depends on their policy.
3.3.4 Bookings with these hotels attract 100% cancellation anytime after advance payment.
3.3.5 For travel between 15 Dec – 15 Jan, 100% cancellation applies (Peak Season).

3.2 Packages Booked With Flights

Flights are subject to airline terms.
No refund is provided for cancellations, delays, or rescheduling.

• 3.2.1 No refund for flights/tour/hotels/ferries if flights are delayed/rescheduled/cancelled.

• 3.2.2 100% cancellation for flight ticket cancellation at any time.

• 3.2.3 If the guest arrives by alternate means, services continue as per itinerary, but missed days are not refunded.

• 3.2.4 100% cancellation during 15 Dec – 15 Jan high-peak period.

Note: Clause 3 must be read along with the Cancellation Policy available on the official website.

4. Third-Party Terms & Conditions

4.1 The Company does not own all hotels, ferries, and vehicles. Guests must follow the respective provider’s policies.
4.2 Original government ID with address is mandatory at hotels, jetties, and security checkpoints.
4.3 Guests must maintain punctuality for taxis and ferry reporting. Delays may alter the itinerary and will not be the Company’s responsibility.

5. Right to Refuse Service

The Company reserves the right to deny services—even if booked—under the following circumstances:

• Misconduct, harassment, or nuisance to other guests

• Suspicion of infectious diseases (without proof otherwise)

• Criminal background or avoidance of authorities

• Violation of Company Policy

• Misbehavior with staff of Company/hotel/cruise/vehicle

No refund will be provided in such cases.

6. Force Majeure

Events beyond control (natural disasters, lockdowns, war, civil unrest, pandemic, government orders, etc.) affecting the tour will be treated under Force Majeure.

6.1 If Company cancels due to Force Majeure:

Tour is cancelled with refund after applicable cancellation charges.

6.3 If Guest cannot travel due to Force Majeure:

Company may allow rescheduling as per policy and deduct charges as applicable.

6.4 If the tour is already in progress:

Guests must pay additional charges for extra services required.

7. No Liability on Valuables

7.1 Company is not responsible for lost/damaged valuables.
7.2 Items left behind at hotels, taxis, ferries are solely guest responsibility.

8. Guest Liability

Guests are liable for any loss or damage caused to the Company due to negligence. The Company may recover compensation and initiate legal action if required.

9. Indemnity

The Company is not liable for injuries/loss during:

• Third-party adventure activities (scuba, snorkeling, boat rides, rentals)

• Stays at hotels, resorts, homestays

• Any incident involving third-party vendors, even if recommended by the Company

Guests indemnify the Company from such claims.

10. Data Privacy

10.1 Company may collect personal data for service operations.
10.2 Company will take precautionary measures to safeguard data.
10.3 Company is not responsible for data theft/leaks occurring beyond reasonable control. No claims will be entertained.

11. Dispute Resolution

11.1 Disputes will first be attempted to be resolved amicably.
11.2 If unresolved within 7 days, the matter goes to arbitration or Port Blair Courts.
11.3 Arbitration language: English
11.4 Arbitration rules: ICC Rules
11.5 Exclusive jurisdiction: Courts of Andaman & Nicobar Islands

12. Waiver Under Consumer Protection Act

12.1 Guest voluntarily waives the right to file consumer complaints outside Andaman jurisdiction.
12.2 Any such complaint filed elsewhere is liable to be dismissed.
12.3 Filing complaint elsewhere may attract exemplary damages of ₹2,00,000.

13. Company Rights

13.1 Company may prosecute for defamation or libel on digital/print media.
13.2 Company may claim damages for defamatory remarks.
13.3 Company may withhold/forfeit payments if defamatory content is posted.
13.4 Company may modify/amend this policy anytime without notice.

General Website Terms

• Governed by the laws of India.

• Exclusive jurisdiction: Courts in Andaman Islands.

• Unenforceable clauses will be replaced with closest enforceable terms.

• Experience Andamans may modify Website terms at any time.

Operational Notes

• Ferry & activity operations depend on weather.

• Company may revise itineraries for safety/operational reasons.

• Activity cancellations due to weather will be refunded as applicable.

• Bank/Credit card cross-border fee is charged by the bank—not the Company.

Third-Party Information Sharing

Personal data may be shared with third-party partners for offers or services. Company does not sell personal information.

No Unlawful or Prohibited Use

Guests must not use the Website or services for illegal, harmful, or unauthorized purposes.