Preface

Milestone Andaman (“Company”) is committed to offering its guests a smooth, safe, and memorable holiday experience across the Andaman Islands. This Guest Policy (“Policy”) outlines the standards, procedures, and terms under which our services are delivered. The purpose of this Policy is to ensure transparency, guest safety, orderly operations, and to help us maintain high-quality service throughout your trip.

This Policy forms an essential part of the Tour Booking Agreement. By proceeding with a booking (directly or through any representative), guests acknowledge that they have read, understood, and agreed to abide by the terms mentioned in this Policy.

1. Bookings

1.1 Booking Process

Once a traveller shares an enquiry, Milestone Andaman provides a customized itinerary along with the package cost. Guests are required to follow the steps below to confirm their booking:

STEP 1 – Pay 50%–70% of the package cost as the initial booking amount and share the payment proof with Milestone Andaman.
(Official bank details will be shared during booking.)

STEP 2 – Provide a clear copy of government-issued Photo ID (Aadhaar, Voter ID, Driving Licence, Passport, etc.) for every traveller. These documents are mandatory for ferry tickets, forest permits, and hotel check-ins.

STEP 3 – Share your flight details (arrival & departure) to finalize the itinerary and ensure smooth arrangements without last-minute issues.

STEP 4 – Share the full name, age, and gender of all travellers.

1.2 Remaining Payment

The balance 50% of the package cost must be paid either:

• At least 2 days before arrival, OR

• In cash on arrival in Andaman, before services begin.

1.3 Communication

All booking-related communication must be made only through the official contact details provided by Milestone Andaman.

2. Payments

A booking is considered confirmed only after the full package amount is received by the Company.

Milestone Andaman accepts:

• Bank Transfers (IMPS/NEFT/RTGS/UPI)

• Cash payments in Indian Rupees (up to Rs. 2,00,000 per reservation, with original PAN card)

Payments made to any bank account not officially shared by Milestone Andaman will not be considered valid.

Cheques are not accepted.

3. Cancellation & Refund Policy

If a guest cancels their booking or cannot travel due to reasons not related to Milestone Andaman, the following charges apply:

3.1 Cancellation Charges

3.1.1 Additional Terms

• A cancellation fee of ₹2,500 per person is applicable for all cancellations made after payment of the advance.

• Once payment is made, rescheduling is not allowed.

• Bookings for premium properties (e.g., SeaShell, Coral Reef, Barefoot, Munjoh, Taj, Coral Cove) are subject to the hotel’s own cancellation rules.

• For these premium hotels, 100% cancellation may apply immediately after booking, depending on hotel policy.

• Peak Season (15 Dec – 15 Jan): 100% cancellation applies for any cancellation during this period.

3.2 Packages Booked With Flights

For packages including flights:

1. No refund for flights/hotels/ferries/tour services if the flight is cancelled, delayed, or rescheduled at any time after booking.

2. If guests cancel flight tickets after confirmation, 100% cancellation applies.

3. No refund will be issued for missed services due to flight delays or changes.
   If guests arrive later at their own arrangement, the remaining itinerary will continue, but no refund will be issued for missed days.

4. 100% cancellation during the Peak Season window (15 Dec – 15 Jan).

4. Third-Party Rules

Guests must follow all terms and conditions set by hotels, cruises, ferries, and transport partners associated with their package.

• A valid original photo ID with full address is mandatory for hotel check-ins, jetty access, and government permits.

• Guests must be punctual for pickup/drop timings. Delays caused by guests may result in itinerary changes for which Milestone Andaman is not responsible.

5. Right to Refuse Service

Milestone Andaman reserves the right to deny or discontinue services to any guest if:

1. They misbehave, harass staff/other guests, or create disturbances.

2. They appear to have a contagious illness (unless medical proof is provided).

3. They are involved in unlawful activities or evading authorities.

4. They repeatedly violate the Company’s policies.

5. They misbehave with staff of the Company or any third-party service providers.

No refunds will be issued in such cases.

6. Force Majeure

Milestone Andaman is not liable for interruptions caused by events beyond its control, such as:

• Natural disasters

• Government restrictions

• War, strikes, or civil unrest

• Epidemic/pandemic situations

• Flight cancellations or operational shutdowns

If such an event occurs:

• The Company may cancel bookings and provide refunds after deducting applicable charges.

• If a guest is unable to travel due to such events, cancellation charges still apply as per Clause 3.

• Any extra expenses during such events must be borne by the guest.

7. No Liability for Valuables

The Company is not responsible for:

• Lost, stolen, or damaged personal belongings

• Items left behind in hotels, taxis, cruises, or ferries

Guests must take care of their valuables at all times.

8. Guest Liability

Guests are legally responsible for any damage, loss, or misconduct caused to property, staff, or service providers. The Company reserves the right to recover damages or compensation for such incidents.

9. Third-Party Activities & Indemnity

Milestone Andaman is not liable for any injury, loss, or damage occurring during activities offered by external operators, such as:

• Scuba diving

• Snorkelling

• Boat trips

• Vehicle rentals

• Adventure sports

Guests participate at their own risk.

10. Data Privacy

Milestone Andaman may collect guest information required to process bookings.

• All data is handled securely.

• Despite best efforts, the Company is not liable for data theft or cyber-attacks beyond its control.

11. Dispute Resolution

• Any dispute must first be reported to Milestone Andaman for amicable resolution.

• If unresolved within 7 days, the matter may be referred to Arbitration or to courts with jurisdiction in Port Blair.

• Arbitration proceedings will follow standard Indian arbitration rules, conducted in English, in Port Blair.

12. Consumer Rights Waiver

By booking with Milestone Andaman, guests agree that all disputes shall be governed exclusively by the jurisdiction of the Andaman & Nicobar Islands. Complaints filed in other jurisdictions shall not be entertained.

13. Rights of the Company

Milestone Andaman reserves the right to:

• Take legal action for defamatory or malicious comments published online.

• Seek compensation and damages for false claims or harassment.

• Modify, update, or revise any part of this Policy at any time without prior notice.

Booking with Milestone Andaman implies acceptance of all terms and conditions in this Policy.